Every time I publish a new post, I send out a brief email with a free link. It's short and to the point. My goal is to be actionable, insightful, and honest.
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Here's how this works. Use the form to tell me about your question or issue. Give me as much detail as you can and be specific. If I feel like I can honestly help, I'll respond over email (I don't do phone). I can't answer all of them. If you don't hear from me, I got overloaded. The catch? I might use your scenario for a post, but I'll keep you extremely anonymous.
Here's how a startup develops an effective Customer Success strategy, whether you're just getting started or you've already got a ton of customers using your product.
For a two-sided marketplace to get any traction, the platform has to match vendor strengths with customer needs. But this isn't as simple as it sounds.
When I'm building a business, I'm not relying on startup expertise, I'm relying on my startup experience. It may seem like a trivial difference. It's not.
* Featured In BuiltIn *
It's critical that you monitor the health of your startup, but you don't have to spend a fortune on custom solutions or business intelligence systems, yet.
Why do startups make splashy announcements at launch? Because that's the way it's always been done. But that strategy can actually backfire.
* Featured In BuiltIn *
Everyone tells you to build what your customers want. Here's how to establish a customer-driven build process without drowning your startup in complexity.
To successfully land outside investment for your startup, you'll need to avoid a few misconceptions about how startup investors operate.
* Featured In BuiltIn *
When you use subscription pricing, your startup must reshape your offering to conform to a model that not only generates revenue, but profits as well.
Here’s how to make outsourced hires work for your startup, across all roles, and no matter what stage your company is in.
* Featured In BuiltIn *
If you can build your startup to viability, you have everything you need to create traction and scale the business.
Startup founders and business leaders oftentimes put too much trust in data, which can quickly become a problem that manifests itself in sneaky ways.
* Featured In Entrepreneur's Handbook *
If your startup gets into the habit of always giving your customers what they want, you might be on a slow road to failure. Here's how to detect and avoid that trap.
For a business to survive and successfully thrive, it has to grow. But most entrepreneurs doom themselves by mistaking rapid growth for high-growth.
* Featured In Entrepreneur's Handbook *
As leaders of our startups, we need to be proactive about managing stress in our workplace before issues arise. Here are some steps you can take.
* Featured In BuiltIn *